Consumer Safety Information

New York requires every adult-use cannabis product to be tested by an independent, state-permitted laboratory for potency and contaminants — pesticides, heavy metals, residual solvents, mould and microbials. We only stock products from licensed New York cultivators and processors that have passed those tests. Ask any member of staff for a product's certificate of analysis and we will show it to you.

Every package states its total THC and CBD content, the amount per serving, the number of servings, the batch number and the packaged-on date. On an edible, the number that matters is milligrams of THC per piece — not per package. If a label is unclear or damaged, do not consume the product; bring it back to us.

A standard serving is 10mg of THC, but that is a legal unit, not a recommendation. If you are new, or returning after a long gap, start at 2.5mg or less and wait a full two hours before considering more. Tolerance is personal and builds quickly. Mixing cannabis with alcohol or other substances significantly increases the risk of an unpleasant reaction.

Inhaled cannabis (flower, pre-rolls, vapes) is typically felt within 5 to 15 minutes and lasts one to four hours. Edibles and beverages can take 30 minutes to 2 hours to take effect and can last 6 to 12 hours or more. Tinctures taken under the tongue fall somewhere between the two. Never re-dose because "nothing is happening yet".

Too much THC can cause anxiety or panic, a racing or irregular heartbeat, nausea or vomiting, confusion, dizziness, and in rare cases hallucinations or fainting. It is frightening but very rarely dangerous in itself. Move somewhere quiet and cool, sit or lie down, sip water, and stay with someone you trust. It will pass. Seek medical help if symptoms are severe, if breathing is affected, or if you are unsure.

Persistent, cyclical vomiting in a regular cannabis user can be cannabinoid hyperemesis syndrome. If you experience repeated bouts of severe vomiting that are relieved by hot showers, stop using cannabis and see a doctor.

Treat any accidental ingestion by a child or an animal as an emergency, however small the amount. Call the National Poison Control Center on 1-800-222-1222 or dial 9-1-1 straight away, and take the packaging with you so clinicians know the dose and the product. Do not wait to see whether symptoms develop.

Keep products in their original child-resistant packaging, closed, and stored high, out of sight and ideally locked. Store away from heat and direct sunlight. To dispose of unwanted cannabis, mix it with an unappealing substance such as used coffee grounds or cat litter, seal it in a bag, and put it in household waste — never leave it loose in a bin a child or animal can reach.

Cannabis can be habit-forming, and the risk is higher for those who start young or use heavily and daily. If cannabis is taking up more room in your life than you want it to, help is free and confidential in New York: call 1-877-8-HOPENY (1-877-846-7369) or text HOPENY (467369), 24 hours a day.

If a product seems mislabelled, damaged, contaminated, or affected you in a way you did not expect, stop using it and contact us. Keep the packaging and the batch number. We pass credible reports to the producer and to the New York Office of Cannabis Management.